Emphasizes the MS Operating Systems, the most common in the workplace. Covers boot partitions, hardware requirements, software installation, terminology, skills necessary for desktop support, user accounts and privileges, driver signing, the Device Manager, file encryption and recovery, file and folder types, extensions and attributes, configuring addresses, installation of network printers. Computer Science majors cannot take CIS109M for credit. Prerequisite: CIS097M or passing of in-class evaluation test or permission of the instructor.