This course will offer students the opportunity to explore, study, and practice numerous administrative responsibilities associated with work in a medical office. The course focuses on career opportunities, professionalism, appointment scheduling, letter composition relevant to the medical office, telephone techniques, records management, banking duties, and the maintenance of a recordkeeping system. The major insurance carriers are reviewed as well as such programs as Worker's Compensation, Medicare, Medicaid, CHAMPUS/CHAMPVA. Accuracy in procedural and diagnostic coding will be stressed as a way to maximize reimbursement. Students will use computerized patient and insurance billing software to produce insurance claims and patient invoices efficiently. Prerequisite: AHLT110M.